Casa Floraa / Help Center
Frequently asked questions.
Everything you need to know about Casa Floraa products, orders, delivery and customer care. Explore the questions below or contact our team for assistance.
Helpful information
Questions, answered.
How can I place an order?
Select your preferred artificial plant or tree, review its details and add it to your cart. Complete checkout by entering your delivery and payment information.
Can I get help choosing the right plant?
Yes. Send our team a photograph of your space through WhatsApp. We can help you choose a suitable plant style and height for your interior.
Can I change my order after placing it?
Contact our team as soon as possible with your order details. Whether changes can be made depends on the order status and availability.
Are Casa Floraa plants artificial?
Yes. Casa Floraa specializes in artificial plants and trees designed to bring natural-looking greenery into indoor spaces without the usual maintenance of living plants.
Do the trees come with pots?
Pot inclusion varies by product. Please check the individual product description to confirm whether a decorative pot, pebbles or other accessories are included.
How do I clean artificial plants?
Gently remove dust with a soft, dry cloth or suitable duster. Follow any additional care instructions provided with your product and avoid harsh cleaning products.
Can artificial plants be placed outdoors?
Outdoor suitability depends on the specific product. Unless a listing confirms outdoor suitability, please treat the item as intended for indoor use and avoid prolonged direct sunlight or exposure to weather.
Where is free delivery available?
Complimentary delivery is available for eligible orders within Dubai, Sharjah and Ajman.
Do you deliver to other Emirates?
Please contact our team to confirm delivery availability, scheduling and any applicable charges for other locations within the UAE.
How long does delivery take?
Delivery timelines depend on product availability, location and order requirements. Contact our team for an estimated delivery schedule.
Is Cash on Delivery available?
Cash on Delivery is available for eligible orders. The payment methods available for your order will be shown at checkout.
Can I pay using Tabby or Tamara?
Tabby and Tamara may be available for eligible orders at checkout, subject to the payment provider's terms and approval requirements.
Are your prices inclusive of VAT?
Casa Floraa product prices include applicable 5% UAE VAT unless otherwise indicated.
What is the return or replacement reporting period?
Please contact Casa Floraa within 48 hours of delivery to report a concern or request a return or replacement review. Your applicable statutory consumer rights remain unaffected.
What if my product arrives damaged?
Contact our team promptly with your order number and clear photographs of the reported issue. We will review the information and explain the available next steps.
Do you accept bulk and commercial orders?
Yes. Contact Casa Floraa to discuss artificial greenery requirements for villas, offices, hotels, cafes and other commercial spaces.
How can I contact Casa Floraa?
You can contact our team via WhatsApp at +971 58 543 1138 or email casaflora.fgt@gmail.com.
Still have a question?
Our team can help you choose the right artificial greenery and answer questions about your order.
Ask us on WhatsApp →Casa Floraa Customer Care
We're here to help.
Need help choosing a plant, finding the right size or tracking your order? Our team is available to assist you.