Terms & Conditions.

Casa Floraa operates an online store selling artificial plants, artificial trees and related interior décor products in the United Arab Emirates. These Terms & Conditions apply to website access, customer enquiries and purchases.

Visitors must use this website lawfully, provide accurate information when ordering and avoid unauthorized access, interference or misuse of the store and its services.

We aim to provide accurate product specifications, photographs, dimensions and descriptions. Minor visual differences may arise from screen settings, lighting and natural variation in components such as real wood. Where an item is materially not as described, applicable consumer rights remain available.

Prices are displayed in UAE dirhams (AED) and Exclude applicable 5% UAE VAT unless otherwise clearly indicated. Promotions and availability may change. Applicable delivery or additional service charges are disclosed before order completion.

Customers should provide accurate contact and delivery information. Orders are subject to availability and necessary verification. If we cannot fulfil an order, we will contact the customer about available alternatives or a refund where applicable.

Payment methods may include Cash on Delivery, online payment, payment links, Tabby and Tamara where available and eligible. Third-party payment services are governed by their own applicable terms, approval requirements and schedules.

Complimentary delivery is offered for eligible orders in Dubai, Sharjah and Ajman. Other Emirates, special handling, delivery scheduling and installation requirements may involve separate arrangements or charges confirmed before fulfilment. Delivery estimates are not guaranteed unless specifically agreed.

Customers are requested to contact Casa Floraa within 48 hours of delivery to report issues or seek review of a return or replacement. Please provide order details and photographs if relevant. The reporting procedure does not exclude or restrict non-excludable consumer rights under applicable UAE law. Refer to the published Returns & Replacements Policy for additional details.

Any additional commercial warranty applies only where expressly stated in the product listing, invoice or written agreement. Duration, coverage and exclusions depend on the relevant warranty terms. These conditions do not limit statutory remedies for faulty or nonconforming goods.

Commercial, bulk, customized and project-based purchases may be governed by an agreed quotation or additional written conditions covering specifications, pricing, installation and delivery. Any special requirements should be confirmed before ordering.

Original branding, photographs, design elements and other protected website content are owned by Casa Floraa or used with permission. Unauthorized commercial reproduction is prohibited except as permitted by law.

Personal information is processed as explained in our published Privacy Policy. Our website may rely on third-party providers for checkout, payment, communication, advertising and analytics; their relevant terms may also apply.

We endeavour to maintain accurate information and reliable service, but occasional technical errors or interruptions may occur. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded or limited.

These terms are intended to operate in accordance with applicable laws of the United Arab Emirates. Please contact our support team first with concerns. Customers retain access to applicable consumer protection authorities and legally available dispute resolution mechanisms.

We may update these terms to reflect changes in services or legal requirements. The displayed update date should reflect the most recent publication. Existing order obligations remain subject to applicable contractual and consumer protection requirements.