01 / REPORTING
Report within 48 hours
Contact Casa Floraa promptly after delivery to report a concern or submit a return or replacement request.
Casa Floraa / Customer Care
Returns & Replacements.
We want you to feel confident shopping with Casa Floraa. This page explains how to report a concern, request a return or replacement review, and contact our team for assistance.
Important reporting information
48-hour reporting window.
Please contact our team within 48 hours of receiving your order if you would like to report a product issue or request a return or replacement review. Submitting a request does not automatically guarantee approval.
The essentials
Clear, simple guidance.
02 / REVIEW
Share your order details
Provide your order information, a description of the concern and clear product photographs when relevant.
03 / RESOLUTION
Our team reviews
Our team reviews your request and explains the available next steps based on the applicable policy and circumstances.
Returns & replacements
Understanding our policy.
Return requests
Customers should contact Casa Floraa within 48 hours of delivery to request a return review.
Return eligibility and any applicable conditions will be assessed according to the circumstances and applicable consumer protection requirements. Please contact our team before arranging a return.
Replacement requests
If your order arrives damaged, incorrect or with a reported defect, please notify our team promptly and provide clear photographs along with your order details.
Our team will assess the issue and advise whether a replacement or another appropriate resolution is available.
Product assessment
We may request photographs, order information or additional details to understand the reported concern.
Please keep the product and its supplied components available while the request is being reviewed. Any conditions or exceptions must be consistent with applicable law.
Refunds & resolutions
If a refund is approved or otherwise required under applicable law, our team will explain the refund method and expected processing arrangements.
Any applicable return collection or shipping charges should be communicated before arrangements are confirmed, subject to your legal rights.
Request assistance
How to submit a request.
STEP 01
Contact our team
Contact our team within the reporting window through WhatsApp or email.
STEP 02
Share the details
Share your order number, product information, reason for the request and photographs if relevant.
STEP 03
Request review
Our team will review the information and explain the next steps for your request.
Important: Please do not send items back without first contacting our team for instructions. Nothing in this policy limits any rights available under applicable UAE consumer protection law.
Helpful information
Frequently asked questions.
How long do I have to report an issue?
Please contact Casa Floraa within 48 hours of receiving your order to report an issue or request a return or replacement review.
What if my product arrives damaged?
Contact our team with your order information and clear photographs showing the reported damage so we can review the issue and advise on the next steps.
Can I request a replacement?
Yes, you may submit a replacement request. Eligibility and the available resolution depend on the reported issue, review outcome and applicable consumer protection requirements.
How do refunds work?
If a refund is approved or legally required, our team will explain how it will be processed and any applicable timelines.
Do I need to return the product myself?
Please contact our team before arranging a return. We will explain the applicable collection or return process after reviewing your request.
How can I contact Casa Floraa?
You can reach our customer care team through the WhatsApp support button on this page or by email at casaflora.fgt@gmail.com.
Casa Floraa customer care
We're here to help.
Need help with a product concern, return request or replacement enquiry? Contact our team and share your order details so we can assist you.
Or email us at
casaflora.fgt@gmail.com